FAQs

Yes, it is very important.  Consumer habits have dramatically changed and your potential customers are now checking you out online before deciding to visit your store, buy your product, or use your service.  The reviews they find about you can greatly influence their decision.

Yes, our platform is very mobile friendly.  Your customers can leave a review directly from their smartphone or tablet. In fact, we utilize SMS text messaging to make it easier for your customers to leave you a review on their phone.

Many of the review sites place a strong emphasis on reviews when their algorithm ranks business listings.  Having an easy platform for your satisfied customers to leave positive reviews is a win-win.

Review Genie makes it easier for you to capture positive online reviews from your happy customers.  Having positive reviews on the key review sites can increase your sales. At the same time, we help you avoid any negative reviews getting posted online.

No, we don’t place any ads or unrelated content on your Review Genie micro site.

Yes, the Complete Setup option includes us properly setting up and verifying your business listings on the review sites.  Not only does this help you with gaining reviews, but when potential customers find your listing as they are searching for your product or service, they will be more apt to contact you.

Almost every business get a not-so-great review once or twice.  The Review Genie platform allows them to share their experience using the Feedback form. Any negative review left using the Feedback form is not placed on any of the major online review sites.  The review is forwarded to you so that you can act upon the information and fix any process or customer service issues.

Any local merchant can benefit from a better online reputation. Review Genie works for brick and mortar locations as well as home based business that provide services (plumbers, painters, etc.).

We provide you with custom Point-of-Sales cards that you can use to drive your consumers to your Review Genie program.  We’ll print 250 as part of your setup and send them directly to you. In addition, you’re provided a unique QR code that is linked directly to your Review Genie program.  Some of our clients actually use a tablet at their location, with the Review Genie program loaded on it.  When a patient or customer is checking-out, they can easily enter a review.

Simply give us a call and we’ll get more out to you right away.  You have the option of purchasing additional cards in 250, 500, or 1,000 quantities.

It truly depends on how actively you are asking your satisfied customers to leave you a review. Of course, it also depends on the quality of service you are providing.  Are you giving them a good reason to leave you a positive review?

Less than you think!  We have a small initial setup fee. After that, there is a minimal subscription fee which can be paid monthly or annually.

No! We offer a month-to-month program. That’s because we’re confident in our product and know you will see immediate results. We do offer a discounted savings if you do pay annually.

We accept all major credit cards (MasterCard, Visa, Discover, and American Express).

Upon signing up, your dedicated Project Manager will contact you within 4 business hours. (S)he will walk you through the setup period and answer any question you have.

Of course! We’re available every business day to answer any questions you may have. Don’t hesitate to call us at (484) 893-4055 or use the “Contact Us” form located at the upper left corner of your screen.